Service Superintendent

  • Seattle, WA
  • Full Time
  • Manager/Supervisor

Dowbuilt is a construction company that was founded by top Pacific Northwest builder Jim Dow in 1980, and now our talented teams can be found from coast to coast. We focus on cutting-edge residential projects, innovative new construction, challenging remodels, and additions as well as home service – all of which require precision and impeccable attention to detail. The culture at Dowbuilt is one of care.  Care for our people, care for our clients, care for the craftsmen we partner with - all resulting in care for the incredible designs we bring to life. While our employees’ skill level and experience vary from entry level to mastery, all share an inspiring work ethic and passion for the build.

Service Superintendents will draw from their deep construction knowledge to plan, manage and execute a variety of projects and work within occupied homes. Projects and responsibilities include routine maintenance, estimating & managing small projects, and a variety of concierge services. Successful superintendents within the service department apply the eye of a craftsman, the foresight and communication of a project manager, and problem-solving skills to deliver outstanding results while demonstrating our value and commitment to our clients. Service Superintendents must be able to collaborate and work with a wide variety of people inside and outside of the business to develop projects and provide the best solution for our clients.

Responsibilities and Duties

  • Develop and maintain long term relationships with 8-12 assigned service clients. Serve as the primary contact and Dowbuilt representative for all client requests.
  • Prepare for and plan site meetings with clients as necessary.
  • Collaborate with clients, designers, architects, subcontractors, household staff and Dowbuilt employees to develop scope of work for service projects.
  • Serve as a subject-matter expert and primary point of contact for all client inquiries and requests.
  • Create and manage weekly schedule; maintain a current calendar and identify personal schedule gaps in advance. Proactively maintain service lists for each client to ensure sufficient work for yourself and at times a Service Foreman.
  • Assist clients and subs in developing scopes of work. Identify and proactively communicate preventative maintenance needs to clients.
  • Communicate all scope and schedule details and changes to client and Service Manager regularly. Confirm that all work is complete and satisfactory within established scope. Ensure that all promised deadlines are met, that changing scopes and deadlines are identified early and that new costs and deadlines are communicated to the team and client.
  • Assist Service Manager with estimates by providing expected labor, subcontractor, and material requirements associated with scopes of work. Manage labor and resources to estimate
  • Submit material purchases with appropriate job numbers and assist with invoice approvals as required
  • Maintain a safe, secure, clean and organized work site. Ensure all tools and equipment are removed each day. Maintain security and privacy of client properties and information at all times.
  • Perform, manage and be responsible for all work being done to the highest standard of workmanship.
  • Assist Service Manager to establish, coordinate and facilitate Maintenance Programs for new and existing clients. Perform routine preventative maintenance and ensure that our clients’ homes run smoothly. Proactively identify areas in need of repair. Inspect and diagnose problems as needed.
  • Supervise subcontractors to ensure safe operations, work quality, schedule, and cost. Maximize subcontractor and crew productivity; manage subcontractor performance and behavior on site.
  • Ensure job-site safety procedures are in place and strictly administered. Conduct safety meetings with subcontractors and service foremen.
  • Prepare daily Field Reports with hours, providing a recap of the service work that was performed.
  • Identify and communicate potential leads and opportunities to Service Director
  • Establish and cultivate professional and personal contacts in the building industry
  • Clean and maintain company service vehicle

Qualifications and Skills

  • At least 7 years of residential construction experience – high-end preferred
  • Maintains OSHA 10 and CPR / First Aid certifications; prioritizes safety and security of self, employees, clients.
  • Possesses working knowledge of:
    • all phases of carpentry
    • building codes, inspections and permit requirements
    • operation and basic troubleshooting of home mechanical, electrical and plumbing systems
    • fine finish care and maintenance practices
    • Microsoft Office Suite (Word, Excel, Outlook, etc.), web-based applications (i.e. Smartsheet, Insightly, ShareFile, Slack, etc.) and/or Bluebeam / Adobe Acrobat
  • Communicates professionally and succinctly in person, in writing and on the phone.
  • Actively listens, follows instructions, takes notes, asks for help, and suggests solutions.
  • Takes ownership of learning new tasks, developing skills and sharing knowledge with others.
  • Collaborates with others to proactively analyze complex problems and develop solutions.
  • Maintains composure when stressed or facing difficult objectives.
  • Maintains confidentiality of client and company proprietary information.
  • Maintains professional demeanor and appearance.

What We Offer

  • Competitive Pay Commensurate with Skills and Experience
  • 100% paid Medical and Basic Life Insurance for employees
  • Cost-shared, affordable Dental and Vision coverage
  • Education Reimbursement Program
  • Paid Holidays
  • Paid Time Off
  • 401(k) retirement savings plan with employer profit sharing contributions

Why Work with Dowbuilt?

We are a fun, easygoing bunch of professionals who take a lot of pride in the work we do. We acknowledge the contributions and talents of our biggest asset (our team members!) by providing recognition, on the job training and opportunities for advancement.  We're looking for someone with a high-level of integrity, who shares our values as a business.

Our Values

  • A shared vision among owner, architect and builder
  • An openness to, and enthusiasm for, learning
  • An environment of trust and confidence, in ourselves and in others
  • A thriving, diverse workplace
  • Taking full responsibility for, and ownership of, outcomes
  • Building and sustaining lasting relationships
  • Transparency in all aspects of the business
  • Setting and then exceeding expectations

Dowbuilt is an equal opportunity employer that values diversity within our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Learn more about our incredible team and amazing projects by visiting:

Read More

Apply for this position

Apply with Indeed
We've received your resume. Click here to update it.
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.

Invitation for Job Applicants to Self-Identify as a U.S. Veteran
  • A “disabled veteran” is one of the following:
    • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
    • a person who was discharged or released from active duty because of a service-connected disability.
  • A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
  • An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
  • An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran status

Voluntary Self-Identification of Disability
Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 5/31/2023
Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition. Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson's disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression
Please check one of the boxes below:

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

You must enter your name and date